Support is available if you have questions, account-related issues, technical concerns or general feedback. Our team can help with registration, verification, deposits, withdrawals and bonus enquiries via live chat, email or phone. For quick help use live chat on the site; for documents or billing queries send an email to the relevant department. We aim to respond promptly, keep you informed during verification, and provide clear, practical steps to resolve any issue. Our friendly team is ready to assist daily.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 1528 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Live chat response | Under 1 min |
| Email response | Under 4 hours |
| Languages | English, Welsh |
| Documents | Upload via account centre |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or to submit documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Attach relevant screenshots or ID files to speed verification. Providing full information helps us resolve requests faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Support is available via live chat and email. Most inquiries are answered within one business day; simple requests are often resolved immediately, while verification, payment or security cases may take longer. Complex investigations or document checks can require additional time depending on their nature, but we aim to keep you informed at every step and provide regular updates until the issue is resolved.
Feedback
We'd love your feedback. Share suggestions or ideas to improve the site, report bugs, or propose new features via our feedback form or [email protected]. Every submission is reviewed by our team and helps shape updates to promotions, games and usability. Your input directly improves the service and user experience. Thank you for helping us make the site better for everyone.